Saving a lawyer's number in your phone means nothing if they don't know who you are.
Liyana Shield is a personal legal retainer — a lawyer who already has your profile on file, understands your situation, and is ready to act the moment you need it. Not a helpline. Not a hotline. A real relationship with a real lawyer
Credit System
1 CREDIT = 15 MINS
Session Format
Call · Meet = ZOOM
Overage Rate
RM1 = PER MINUTE
Rollover Policy
NO = ROLLOVER
WhatsApp Q&A
NOT = INCLUDED
Shield · Tier 01
BASIC
RM800
/MONTH
Peace of mind for individuals with standard personal legal exposure — property owners, young professionals, newly married or recently separated.
- Advisory Credits
2 credits / 30 mins total 1
1 credit = 15 minutes
- Scheduled Call
1 × 15 min — booked in advance via firm booking system
- Emergency Call
1 × 15 min — qualifying emergencies only
- Document Flag
1 per month — verbal verdict on call only. No drafting.
- Priority Booking
Jump the queue for standalone consultations
- Onboarding Session
30-min profile call — mandatory, one-time
Overage: RM1/min. SST & disbursements excluded. No WhatsApp consultations.
Overage: RM1/min. SST & disbursements excluded. No WhatsApp consultations.
⚠ Emergency Call — Qualifying Situations Only
🔴 You have been arrested or detained by authorities
🔴 A bailiff or enforcement officer is present at your property
🔴 You have been served with court papers requiring urgent response
A defamation or reputation crisis is breaking publicly (Shield 03 only)
Non-qualifying examples: general legal questions, contract queries, routine family matters, advice for a friend or relative. "Polis baru tangkap saya" qualifies. "Nak tanya pasal harta pusaka" does not — book a scheduled call instead.
⚠ Onboarding Protocol — Mandatory for All Tiers Before Retainer Activates
01. Complete Client Profile Form
Family situation, property holdings, known legal risks, and business interests. Filed and maintained confidentially by the firm.
02. 30-Minute Onboarding Call
Phone or Zoom. Firm reviews your profile and assesses your risk areas before the retainer activates. No shortcuts.
03. Sign Agreement & First Payment
Retainer agreement executed. First month's fee cleared. Emergency contact registered. Your Shield is active.
⚠ Emergency Call — Qualifying Situations Only
X Complete Client Profile Form
X Business or commercial matters — Corporate Retainer applies
X Criminal defence — separate mandate required
X Document drafting & agreement preparation
X Matters involving third parties not named in agreement
X Out-of-hours response (except Shield 03 crisis activation)
All excluded matters require a separate mandate & independent fee quotation. | Advisory credits are non-transferable and do not roll over monthly. | All fees quoted are exclusive of SST, filing fees & disbursements. | Session durations are recorded by the firm. Remaining credits communicated periodically.
Ready for Your Own Legal Shield?
Contact or WhatsApp us now to get started. We will walk you through the right tier for your situation and schedule your onboarding session.
Serious enquiries only. Liyana Shield is a premium personal retainer, not a free helpline.
A defamation or reputation crisis is breaking publicly