Imagine your vendor promised the goods last week — but till today, nothing arrives. Tracking’s frozen, WhatsApp shows blue ticks.
For business owners, this isn’t just frustrating — it can disrupt operations, upset clients, and hurt your brand.
But don’t panic. The law gives you a way to claim back your rights.
➡️ Tomorrow, we’ll talk about your first step when a vendor breaks their promise.
Check First — What’s in the Contract? 📄
Most people rush to sue, but the first step is actually: read your agreement.
➡️ Is there a delivery date stated?
➡️ Any penalty or “liquidated damages” clause?
➡️ Any notice period if the vendor fails to deliver?
If all these are written, you already have a strong weapon.
If not — don’t worry. You can still rely on communication and payment proof.
Talk Is Cheap — Proof Is Power 🔍
A vendor can give a thousand excuses. But what the Court wants to see is evidence.
Keep your invoices, receipts, WhatsApp chats, emails, and proof of payment.
These will be the foundation for your claim — whether through a Letter of Demand or a lawsuit.
Remember: no proof, no case.
Don’t Rush to Sue — Send a Letter of Demand First ⚖️
Many don’t realise this — a Letter of Demand (LOD) is the official first step before filing a case.
It gives the vendor a chance to settle (usually within 7–14 days).
If they still ignore it, then you proceed with legal action.
✅ Tip: Have your lawyer issue the letter — it shows you mean business.
When It Goes Nowhere — Take It to Court 🏛️
If the vendor still fails to deliver, you can file a civil claim.
Where to file depends on your loss amount:
➡️ Below RM5,000: Consumer Tribunal (for individual transactions).
➡️ RM5,001 – RM1 million: Magistrates’ and session court
➡️ Above RM1 million: High Court.
And yes — your lawyer can help assess your evidence & choose the right forum.
